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Return Material Authorization (RMA) Process
Our easy-to-use four step process takes the pain out of returns. Simply…
1. Request a Return
Begin by requesting a return from your Order History. Click the order you wish to return, then click the return button. Our team will review and authorize return that meet eligibility (see below).
2. Get Approval & Shipping Tag
Approved returns will be provided with an RMA number and tag. Please safely package your return with packing materials to ensure safe arrival. Include a copy of the approval and RMA number in the package.
Free Ground shipping for orders $75+
3. Ship Items Back
Once packed, you may then ship the package back to us using the provided shipping tag.
4. Receive Refund/Replacement
Your return will be issued upon receipt and inspection of the returned items at one of our facilities.
Return Policy Conditions & Exclusions
- American Wave Technology offers a thirty (30) calendar day return policy. Calendar days are counted from the day the courier tracking number verifies that a shipment has been delivered.
- Returns are processed as refunds, replacements (same item), or exchanges (different item).
- Returns must be in new or like-new condition. Items that are determined to have been misused, damaged, or modified from original specifications are not eligible for returns or exchanges.
- Claims for missing items or items damaged in transit must be received within two days from when tracking verifies a shipment has been delivered.
- Returned items must be approved for return prior to shipment. Returns without authorization are returned to sender at sender’s expense. Shipping & handling fees are non-refundable.
- Refunds are submitted back to the original form of payment.
- Please allow 5-7 business days after a return has been confirmed as received for any refunds to appear on your account or 3-5 business days for exchanges to be processed and replacement items shipped out.
